Mystery Shopper is a product of our new partnership with insights360 and enhances our suite of Customer Journey mapping tools
We are delighted to announce our new partnership with insights360 who offer ‘Mystery Shopper’ and other tools and activities designed to provide businesses with greater insight into their customers. In addition to Mystery Shopping, their tools include Customer Satisfaction Surveys, Exit... Read More →
Does the sales function have a role in corporate innovation?
One of the ‘growing pains’ of a business is the recognition that not all sales are good sales. Part of a strategic evaluation of any sale should be allocated to innovation management. The sales function (and all... Read More →